top of page

Privacy Policy

Introduction

Devilfish Cleaning Co, LLC ("Devilfish Cleaning Co," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our commercial cleaning services.


By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:

  • Request a quote or consultation

  • Book cleaning services through our online booking system

  • Create a membership account

  • Subscribe to our newsletter

  • Contact us through our contact forms or live chat

  • Communicate with us via email, phone, or SMS

 

This information may include:

  • Name

  • Email address

  • Phone number

  • Business name and address

  • Facility details and cleaning preferences

  • Payment information (processed through our third-party provider)

 

Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and time spent on pages

  • Referring website addresses

  • Device identifiers

 

We collect this information through cookies and similar tracking technologies, including Google Analytics.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our commercial cleaning services

  • Process and fulfill service requests and bookings

  • Manage membership plans and accounts

  • Process payments through our third-party payment processor

  • Schedule and coordinate cleaning appointments

  • Communicate with you about services, appointments, and updates

  • Send marketing communications, newsletters, and promotional offers (with your consent)

  • Respond to your inquiries and customer service requests

  • Conduct background checks on contractors to ensure service quality and safety

  • Analyze website usage to improve user experience

  • Comply with legal obligations and protect our legal rights

Third Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our business:

 

HouseCall Pro
We use HouseCall Pro for payment processing, scheduling, and service management. Your payment and scheduling information is processed and stored by HouseCall Pro in accordance with their privacy policy and security standards.

 

Google Services

Google Analytics: We use Google Analytics to analyze website traffic and user behavior
Google My Business: We maintain a business profile that may display customer reviews and business information

 

Marketing Platforms
We use email and SMS marketing platforms to send promotional communications. You can opt out of these communications at any time.


Background Check Services
We use third-party background check services to screen contractors who provide services on behalf of Devilfish Cleaning Co.

 

These third-party providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information and not use it for any other purpose.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your website usage. Cookies are small data files stored on your device that help us:

  • Remember your preferences

  • Understand how you use our website

  • Improve website functionality and user experience

  • Deliver targeted advertising

 

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Active Customers: We retain your information for the duration of our business relationship
Discontinued Contracts: Upon discontinuation of services, we delete all data except basic contact information, which may be retained for business records and legal compliance
Marketing Communications: We retain contact information for marketing purposes until you unsubscribe
Legal Requirements: We may retain certain information as required by law or for legitimate business purposes

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-Out: Unsubscribe from marketing emails and SMS messages at any time
Restriction: Request restriction of processing of your personal information
Data Portability: Request a copy of your data in a structured format

 

To exercise any of these rights, please contact us using the information provided below.

Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended for businesses and individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Devilfish Cleaning Co, LLC
Central Florida
Email: devilfishcleaning@gmail.com
Website: devilfishcleaningco.com

bottom of page