Refund Policy
At Devilfish Cleaning Co, we are committed to your satisfaction. This refund policy outlines our procedures for both our commercial cleaning services and ecommerce products. Please read carefully to understand your rights and our commitment to resolving any issues.
Commercial Cleaning Services
No Refunds Policy
Our monthly membership cleaning services are non-refundable. We do not offer monetary refunds for cleaning services that have been scheduled or performed.
Our Commitment to Quality
We are dedicated to delivering exceptional cleaning services. To ensure your complete satisfaction:
Real-Time Quality Assurance:
Every cleaning includes a comprehensive checklist
You receive an opportunity for feedback at the end of each service
Most issues are identified and resolved before our contractor leaves the job site
If You're Not Satisfied:
While we don't offer refunds for cleaning services, we will make it right through:
Service Credit - We can apply a credit toward your next cleaning service
Contractor Change - If you're not satisfied with a specific contractor, we can assign a different team member for future cleanings
Issue Resolution - We'll work directly with you to address and correct any concerns
How to Report Issues:
If you're not completely satisfied with your cleaning service:
Provide feedback through the post-service checklist
Contact us immediately at [Insert Phone Number] or [Insert Email]
Include photos if applicable
Allow us the opportunity to resolve the issue promptly
Service Cancellations:
If you need to cancel or reschedule a cleaning appointment, please contact us at least 24 hours in advance. Late cancellations may result in fees as outlined in your membership agreement.
Ecommerce Products
Our online store offers cleaning products and pet products fulfilled by our trusted partners, Printful (print-on-demand items) and Modalyst (drop shipped merchandise). Each has specific return and refund policies.
Product Refund Overview
General Policy:
Returns accepted within 14-30 days of delivery (depending on product type)
Products must be in original condition
Customer typically pays return shipping
Refunds processed to original payment method
Print on Demand Products (Printful)
What Can Be Returned
Damaged or Defective Items:
We will provide a full refund or replacement for products that arrive:
Damaged during shipping
Defectively manufactured
Misprinted or with quality issues
Wrong item shipped
Reporting Timeline: Claims must be submitted within 30 days of delivery.
What We Need:
Clear photos showing the damage or defect
Your order number
Detailed description of the issue
Our Response: We'll review your claim and provide either a free replacement or full refund at no cost to you.
What Cannot Be Returned
Due to the custom, made-to-order nature of print-on-demand products, we cannot accept returns for:
Change of mind or buyer's remorse
Wrong size ordered
Color differences from screen display
General dissatisfaction with the product design
Important Note: All print-on-demand items are created specifically for your order. Please review size charts and product details carefully before purchasing.
Return Process for Printful Products
Contact us immediately at [Insert Email] with photos and order details
Wait for authorization - We'll review your claim within 2-3 business days
Free return shipping for damaged/defective items (we provide prepaid label)
Refund processing - Refunds issued within 5-7 business days after approval
Drop Shipped Products (Modalyst)
14-Day Return Window
Modalyst suppliers offer a 14-day return policy starting from the date you receive your product.
Eligible Returns:
Products must be:
Undamaged
Unworn and unused
With original tags still attached
In original packaging
Return Shipping Costs
Customer Responsibility: You are responsible for return shipping costs unless the item arrived damaged or defective.
How to Initiate a Return:
Contact us within 14 days of receiving your order
Email [Insert Email] with:
Your order number
Reason for return
Photos if item is damaged/defective
Wait for return authorization and instructions
Ship item back to the address provided using trackable shipping
Damaged or Defective Modalyst Items
If your item arrives damaged or defective:
Contact us within 7 days of delivery
Provide clear photos of the damage
We'll coordinate with the supplier for replacement or refund
Return shipping costs covered for verified damage/defects
Refund Processing
Once the supplier receives and inspects your return:
Processing time: 5-7 business days
Refund method: Original payment method
Transaction fees: Platform transaction fees are non-refundable
Notification: You'll receive email confirmation when refund is processed
Bank Processing: Depending on your financial institution, refunds may take an additional 5-10 business days to appear in your account.
Items That Cannot Be Returned
For health, safety, and hygiene reasons, the following items are non-returnable:
Organic Cleaning Products
Opened bottles or containers
Products with broken seals
Used cleaning products
Items showing any signs of use
Organic Pet Products
Opened shampoos or conditioners
Used grooming products
Products with tampered packaging
Any pet products that have been opened
Why This Policy? Once opened, organic cleaning and pet products must be considered potentially contaminated for the safety of all customers.
Other Non-Returnable Items
Final sale or clearance items (marked as such at purchase)
Gift cards or store credit
Digital downloads
Personalized or custom-designed items (unless defective)
Exchanges
Limited Exchange Policy:
We primarily offer refunds rather than exchanges. However, in certain circumstances, we may offer product exchanges on a case-by-case basis.
Exchanges may be considered for:
Size issues on eligible items
Color variations (if significantly different from listing)
Defective products
Contact our customer service team to discuss exchange options. Availability depends on stock and supplier policies.
Store Credit
Store credit may be offered at our discretion in unusual circumstances where:
A refund is not possible due to supplier policies
You prefer store credit over a refund
Special situations warrant alternative resolution
Store credit decisions are made on a case-by-case basis.
Order Cancellations
Before Shipment
You may cancel product orders before they ship:
Contact us immediately at [Insert Email] or [Insert Phone Number]
Include your order number
Cancellations are only possible if production hasn't started
After Shipment
Once an order has shipped, it cannot be canceled. You must follow our standard return procedures upon receiving the item.
Lost Packages
If your order hasn't arrived:
Check tracking information for delivery updates
Wait 5 additional business days past estimated delivery
Contact us if package still hasn't arrived
Provide order number and tracking details
We'll investigate with the shipping carrier and work toward a resolution (replacement or refund).
Wrong Item Shipped
If we shipped the wrong product:
Contact us immediately
We'll provide a prepaid return label
Replacement or refund at your choice
No cost to you for our error
International Orders
Additional Considerations:
International customers are responsible for:
Return shipping costs back to the U.S.
Any customs fees or duties (non-refundable)
Higher return shipping costs
We recommend international customers carefully review all product details before purchasing.
Refund Method
All approved refunds are issued to your original payment method:
Credit/debit card refunds: 5-10 business days
PayPal refunds: 3-5 business days
Other payment methods: Varies by processor
Note: Shipping charges are non-refundable unless the error was ours (wrong item, damaged item, etc.).
Restocking Fees
We do not charge restocking fees on eligible returns that meet our return conditions.
How to Contact Us
For questions about refunds, returns, or to initiate a return:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Hours: [Insert Business Hours]
Please include your order number in all correspondence for faster assistance.
Dispute Resolution
If you're unsatisfied with our refund decision, please contact us to discuss your concern. We're committed to finding fair solutions and maintaining positive customer relationships.
For payment disputes, please contact us directly before initiating a chargeback with your financial institution. We're happy to work with you to resolve any issues.
Policy Updates
We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services and website after any changes constitutes acceptance of the updated policy.
Thank you for choosing Devilfish Cleaning Co. Whether you're using our commercial cleaning services or shopping our ecommerce store, your satisfaction is our priority. We're here to help resolve any concerns quickly and fairly.